Terms of Service

By creating an account, browsing tradesmen, making or accepting a booking, or otherwise using Hirfety, you agree to be bound by these Terms of Service and by our Privacy Policy. If you do not agree, please do not use the service.

Hirfety is a technology platform that helps customers discover, contact and book independent tradesmen — electricians, plumbers, carpenters, painters, mechanics and other trades — in Egypt.

Hirfety is not the employer of the tradesmen listed on the platform. Tradesmen are independent service providers who are solely responsible for the work they perform, the tools and materials they use, their pricing, their licences and their compliance with applicable law. Hirfety does not supervise, direct or control the work and is not directly responsible for the quality, safety, timing or outcome of any job. Any agreement for work is made between the customer and the tradesman.

You must provide accurate information, keep your login credentials secure, and be at least 18 years old to hold an account.

Customers agree to:

• Provide accurate job descriptions, addresses and contact details.
• Be present or provide safe access at the scheduled time.
• Pay the agreed price for work completed.
• Treat tradesmen respectfully and lawfully.

Tradesmen agree to:

• Represent their trade, experience, rates and service areas honestly.
• Hold any licences or permits required for their trade.
• Attend confirmed bookings on time, or cancel with reasonable notice.
• Perform work with reasonable skill and care, and comply with Egyptian law.

• New tradesman accounts receive a 60-day free trial with full visibility in search results.
• After the trial, the subscription costs 149 EGP per month.
• Subscriptions renew automatically each month using the card saved at signup, until cancelled.
• If a renewal payment fails, the account is marked past due and hidden from search; we retry the charge, and after three failed attempts the subscription is cancelled.
• You may cancel at any time from your dashboard. Cancellation takes effect at the end of the current paid period; you keep access until then and are not charged again.
• Subscription fees are for platform visibility and access, not for any individual job, and are non-refundable for periods already started.

Subscription payments are processed by our payment provider, Paymob. Card details are entered with and stored by Paymob; Hirfety does not store full card numbers. By saving a card you authorise recurring monthly charges until you cancel.

Payment for the job itself is arranged directly between the customer and the tradesman at the agreed hourly rate and duration. The price shown in the app is an estimate; the final amount may differ if the scope of work changes.

• A booking request is only confirmed once the tradesman accepts it.
• A tradesman may decline a request, and either party may cancel a booking before it starts.
• Please cancel as early as possible; repeated late cancellations or no-shows may lead to account restrictions.
• Rescheduling should be agreed between both parties through the in-app chat.

Customers may review a tradesman after a completed booking, and tradesmen may reply. Reviews must reflect a genuine experience. You may not post content that is false, abusive, discriminatory, defamatory, obscene, or that contains spam, advertising or another person's private information. Attempts to buy, sell or manipulate reviews are prohibited. We may remove content or suspend accounts that break these rules, and any user may report a review or a tradesman for moderation.

Hirfety provides the platform "as is" and does not guarantee uninterrupted availability, the accuracy of listings, or that any tradesman or customer will meet your expectations.

To the fullest extent permitted by Egyptian law, Hirfety is not liable for any loss, damage, injury, delay, defective workmanship, property damage or dispute arising out of a job arranged through the platform. Our total liability to you for any claim relating to the service is limited to the amount you paid to Hirfety in the three months before the claim arose.

You may delete your account at any time from your profile settings; deleting a tradesman account also cancels its subscription immediately. We may suspend or terminate an account that breaches these terms, engages in fraud or abuse, or creates risk for other users. Outstanding obligations between a customer and a tradesman survive termination.

These terms are governed by the laws of the Arab Republic of Egypt, and any dispute is subject to the exclusive jurisdiction of the competent Egyptian courts.

We may update these terms from time to time. When we make material changes we will update the date below and notify users in the app. Continuing to use Hirfety after a change means you accept the updated terms.

Questions about these terms? Contact us at haniaziz12@icloud.com.