Privacy Policy

Hirfety connects customers with tradesmen, including electricians, plumbers, carpenters, painters, mechanics, and other service professionals. We collect and use information to provide a safe, useful service and to help both sides complete jobs.

Depending on how you use Hirfety, we may collect:

• Your name, phone number, and email address.
• Your profile picture, if you choose to add one.
• Your governorate, city, service area, and address details for a booking.
• Booking information, including job descriptions, dates, times, duration, and history.
• Reviews, ratings, and replies you submit.
• Chat messages exchanged through the app.
• Payment information needed for billing. Payments are processed by Paymob; Hirfety does not store your full card details directly.
• Device or browser information needed for app functionality, including a push notification token if you enable notifications.

We use this information to:

• Match customers with tradesmen based on location, service, and availability.
• Create, manage, and update bookings.
• Process payments and manage tradesman subscriptions through Paymob.
• Support communication through booking updates, chat, and notifications.
• Display profiles, reviews, and ratings that help users make informed choices.
• Protect the platform, prevent misuse, and improve the Hirfety service.

We share only what is needed to operate the service. When a booking is created, the customer and tradesman may receive the necessary contact and booking information to arrange the work. We share payment details required for processing with Paymob, which handles payment processing under its own privacy and security practices.

We never sell, rent, or share your personal data with third parties for advertising.

We store data in managed database infrastructure with encryption and access controls. Row-level access rules help ensure that users can access only the information they are permitted to see. No online service can guarantee absolute security, but we work to protect your information and review our safeguards regularly.

You may view and edit your account information through the app. You can also request a copy of your personal data or ask us to delete your account and associated data, subject to information we must keep for legal, security, or payment-related reasons.

To make a request or ask a privacy question, contact us at haniaziz12@icloud.com.

Hirfety uses cookies and local storage only where needed for core app functions, such as keeping you signed in, remembering your language preference, supporting the installable app, and helping the app work reliably offline. We do not use third-party advertising cookies to track you across other websites.

Hirfety is intended for people aged 18 and over. The service is not intended for children under 18, and we do not knowingly collect personal information from them.

We may update this policy as Hirfety changes or as privacy requirements develop. If a change is material, we will notify users through the app or another appropriate channel. The date below shows when this policy was last updated.

For privacy questions, account or data requests, contact Hirfety at haniaziz12@icloud.com.